Delivery Information

This page shows you what shipping method for your order, estimate shipping cost and shipping times, and gives other useful information on shipping process.

1)if weight of package less than 2kg,will ship out via mail post(china mail post,singapore mail post,netherland mail post);

2)if weight more than 2kg,ship out via express.(DHL,Fedex,EMS,UPS).

3)all wholesale orders will shipped out via express shipping,the packages ship to south america,east asia,africa,east europe may be need extra cost of shipping.

please contact customer service first.

Our products are shipped out every day, from Monday to Friday, except holidays. Most orders placed will be dispatched within 1-5 business days (except the products with "Delivery lead time"),You will receive an e-mail confirmation with your tracking number . Please check your junk box if you can't receive the e-mails, after you receive your tracking number, you will be able to track your order online(http://www.smokstore.us/TrackYourOrder).

If your goods were shipped by air cargo, please contact us at info@smokstore.us, should there be a delay.
Please feel free to contact us, should you encounter any difficulties while trying to track your goods on line.


Shipping Methods

the mainly shipping methods we use is below:

If weight < 2KG(not include battery or e juice) || Orders less $20

Regular air mail to most of countries,delivery times are between 25 to 30 business days

 

If weight < 2KG(not include battery or e juice) || Orders more $20

1.china post(epacket) to USA Delivery times are between 8 - 20 days to all major destinations. 

2.Singapore mail post, most of countries(trackable),Delivery times are between 15 - 25 days to all major countries

 

If weight < 2KG( include battery )

1.singapore mail post to USA,delivery time  8-25days.

2.Sweden or Netherland Mail Post,Delivery times are between 15 - 25 days to all major destinations. 

 

If Weight >2kg

1.Fedex  Delivery times are between 5 - 8 days to all major destinations. 

2.DHL   Delivery times are between 3 - 7 days to all major destinations. 

3.UPS  Delivery times are between 3 - 7 days to all major destinations. 

4.TNT  Delivery times are between 7 - 20 days to all major destinations. 

5.EMS Delivery times are between 2 - 15 days to all major destinations. 

Total Delivery Time = Processing Time  + Shipping Time

As we have such a wide range of products, processing time differs from category to category. Please click here to see an estimate of Total Delivery Time about  your order.


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